Maintenance Frequenty Asked Questions

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• Q: I have a florescent light that does not work, what do I do?

  A: Changing light bulbs of any kind is a tenant responsibility. If you are unsure of the size, type, etc of the light please contact our office and we will refer you to someone who can assist you.

• Q: I have no hot water, is there anything I should try before I call?

  A: First check the circuit breaker. If it has been tripped reset it. Also some water heaters have a reset button. If you are able to reset the breaker or the water heater it may take a couple hours for the water heater to warm up again. If you are still have problems submit a maintenance request or contact our office.

• Q: I put in a maintenance request, why hasn't anyone come?

  A: If you did not give permission to enter we may have tried to contact you to set up a time, but have not been able to get in touch with you.
  
  If you did give permission, we may just be backed up with requests as we do address them on a priority basis in the order we receive them. If it has been more than 5 business days please call our office and we will check on the status.

• Q: My garbage disposal isn't working. What should I try before I call you to come out?

  A: If the unit is humming when you turn it on that means that something is stuck in there. Turn it off and clear it using a 1/4" Allen Wrench on the bottom. Remove the items that were stuck and then press the reset button on the bottom of the unit.
  
  Please note if our staff responds to a maintenance call to clear a clogged garbage disposal you may be charged.

• Q: My toilet won't flush, what should I try?

  A: Try plunging your toilet first. If our maintenance staff respond to a call to unclog a toilet caused by a tenant you will be charged.

• Q: The drain is clogged, what should I try before I call you guys?

  A: Many things can cause a clog. We recommend trying any kind of products that will unclog your drain such as Drano or Mr. Plummer.

• Q: The smoke detector does not work, what do I do?

  A: Changing the battery in the smoke detector is a tenant responsibility. If you are unsure what kind of battery look inside the cover of the smoke detector, there is generally a battery description or number you can call. If you have replaced the battery and the smoke detector still does not work contact our office.

• Q: There is a burning smell when I turn on my heater.

  A: If you are just turning it on for the first time this winter, that is normal. Let it run for a short while and the smell should go away. If it persists after a reasonable amount of time contact our office.

• Q: What is "permission to enter"?

  A: Permission to enter allows a our maintenance department to enter if the tenant is not home. If we have permission to enter from the tenant we can take care of maintenance requests in a timely manner. Without it, the process can take much longer.

• Q: What should I do about ants?

  A: As seasons change ants like to migrate inside. Try a generic ant spray or if you have a larger ant problem we suggest Terro.

• Q: What should I do about mice?

  A: First we recommend that you try some Decon or mice traps in the areas you saw or suspect mice.

Quality Property Management

317 Howard St.
Medford, OR 97504

Phone: 541-776-7674
Fax: 541.776.3246

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