Quarterly Report April, 2009

This report comes on the heels of the first year of new management for QPM.  There have been some significant improvements which are beginning to yield good fruit for our clients and tenants.  These changes include: (1) new expanded function management software and computer system, which has made us far more efficient.  (2) Direct deposit of owners’ net rent checks directly into your accounts. If you have not signed up for Direct Deposit, I urge you to do so as the Post Office routinely loses checks. (3)  Our website from which come 50 to 75 percent of our tenant applicants.  (4)  Most significantly, our staff has seen a 100% shakeup.  We have assembled the most dedicated, hardest working staff I have ever had the pleasure to work with.  In this very difficult business, you will find us courteous, straightforward, and professional.  Judging by feedback I am getting, you already see the difference.  This staff takes its responsibility to watch over your most valuable assets seriously, and counts it a privilege.

Our staff has come up with some principles each is committed to.  Our new logo is a big “Q”. We joke about learning to speak “Q”. We call the following points the “QPM Qmittment”.

QPM Qmittment

We, the staff and management of Quality Property Management, dedicate ourselves to the following business principles and practices of excellence:

1.       To be courteous, friendly, polite and professional to all our clientele.

2.      We dedicate ourselves to vigorously and diligently pursuing excellence.

3.      To be direct, straightforward and honestly advise and inform you.

4.      To process and screen new applicants thoroughly and promptly.

5.      To rent out your property at the earliest for the optimum monthly rent.

6.      To monitor vacancies, seek your advice and consent about major rent adjustments, especially rent concessions or rent reductions.

7.      To promptly respond to maintenance requests & perform Quality workmanship.

8.      To seek your advice & consent prior to starting repairs costing $ 100 or more.

9.      To promptly inform you of up-coming vacancies.

10. To aggressively account for your rental income and expenditures.

11. To process rent payments quickly and get your money to you as soon as possible.

12. To approach and resolve problems and issues according to the highest standards of business ethics, practices, and professionalism.

In these times, with local unemployment at about 14%, our “Qmittment” to excellence is producing the highest levels of clientele satisfaction and lowest vacancy rates in the area.  As of this writing QPM vacancy rate is 4.5%.

Thank you for the privilege of managing your property.

Robert S. Rood

CEO/President

Quality Property Management Company